Agents online
2 handling queue
Open
3
Tickets waiting for an agent.
Urgent
1
Needs a fast response.
Closed
7
Resolved during this session.
Avg wait
24m
Estimated first response time.
Recent tickets
The newest row appears from the same OOB response that updates the rest of the dashboard.
10 total
| Ticket | Customer | Subject | Priority | Status | Owner |
|---|---|---|---|---|---|
| SUP-1003 | BrightDesk | Export job is stuck | Normal | Open | Sol |
| SUP-1002 | Cobalt Studio | SSO login loops | Urgent | Open | Mika |
| SUP-1001 | Northwind Labs | Webhook retries failing | High | Open | Sol |
Queue health
Queue is healthy. Keep first response time low.
SLA pressure60%
Next review
in 9 minutes
Activity
Latest queue events.
SUP-1003 · BrightDesk
normal priority · 0m ago
SUP-1002 · Cobalt Studio
urgent priority · 4m ago
SUP-1001 · Northwind Labs
high priority · 3m ago